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KRWG Passport

4 Steps to Passport

1. Donate $60+ to KRWG-TV

  • If you donate online, you should receive an automatic email from PBS with next steps.
  • If you donate offline, KRWG will connect your donation with PBS’ Passport system. PBS should automatically send you an email with next steps if KRWG has your email address in our system and you have given permission for us to send you email. If you don’t receive an email from PBS (it may be in your spam folder), please call KRWG so that we can send you activation information directly.

2. Create your account

  • You can sign in with Facebook, Gmail, your Apple ID, or create a PBS.org account.
  • It is possible to have multiple PBS accounts with different email addresses, but only one account can be linked to Passport at a time.
  • Your Passport account will be associated with the email address you use to register your account. It may be the email address you use regularly, used to donate to KRWG, or a different email.
  • Make sure KRWG Public Media is selected as your local station. 

3. Activate

  • Your activation code, or activation token, is a series of four words individual to your Passport account.
  • If you donated online, your Passport code will automatically be included in the activation link within the automatic email from PBS.
  • *If you donated offline, remember that PBS should automatically send you an email with next steps if KRWG has your email address in our system and you have given permission for us to send you email. If you don’t receive an email from PBS (it may be in your spam folder), please call KRWG so that we can send you activation information directly.
  •  When activation is complete, you will see a small blue and white compass rose icon when you sign in. Here is an example when you sign in through the web, except with your name instead of Adrian’s. Note that KRWG is selected on the far right.

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  • The compass rose icon tells you which episodes require Passport for access.

4. Sign in and enjoy!

  • Your Passport benefit is good for a calendar year (or can be longer if you have a sustaining membership).

Passport is a partnership between KRWG Public Media and PBS. Some things KRWG can help with; some things PBS can help with.

 

KRWG help resources:

https://www.krwg.org/krwg-passport

Main phone line: 575-646-2222 (Mon–Fri, 8 am–12 pm, 1 pm–5 pm MST)

Email: passport@nmsu.edu

PBS help resources:

Frequently asked questions, including devices and platforms that support Passport: https://help.pbs.org/

Some streaming devices and platforms, like Roku and Amazon Fire TV/Fire TV Stick, may require additional steps to set up Passport even after you have activated your KRWG Passport benefit.

General support member phone number: 844-325-8828 (Mon–Fri, 8 am–9 pm MST)

Submit a help ticket via email: https://help.pbs.org/support/tickets/new

Passport Member Lookup Tool (to check Passport status): https://www.pbs.org/passport/lookup/

Passport Reset Tool (to change the email address associated with Passport): https://www.pbs.org/passport/reset/

PBS Account Password Reset Tool: https://account.pbs.org/oauth2/send-reset-password/

http://www.youtube.com/watch?v=KChgRyOkEXQ

KRWG Passport is a member benefit to watch PBS streaming video for those television members who donate at least $60 per year (Passport is a benefit for television members only). Become a KRWG-TV member now at the $60 level or higher and enjoy PBS programs on-demand for a year!

If you are a current KRWG-TV member at the $60 level or higher but cannot access Passport, or haven’t received a Passport activation code from PBS, please call 575-646-2222 or e-mail us at passport@nmsu.edu.

Commonly Asked Questions:

What is Passport?

PBS Passport is a member benefit from participating PBS stations like KRWG that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online. The PBS Passport library features episodes from popular programs, including American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, EARTH A New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. 

What shows are available with PBS Passport?

The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all six seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.

If you are interested in seeing if a specific program is available for online streaming, enter the program's title in the Search Term box at this page: http://www.pbs.org/search/

What devices and platforms can I use to access Passport?

Currently, PBS Passport content is available via:

Where can I turn for Passport help or with questions?

Passport is a partnership between KRWG Public Media and PBS. Some things KRWG can help with; some things PBS can help with.

 

KRWG help resources:

Main phone line: 575-646-2222 (Mon–Fri, 8 am–12 pm, 1 pm–5 pm MST)

Email: passport@nmsu.edu

PBS help resources:

Frequently asked questions: https://help.pbs.org/

Support member phone numbers: 1-855-457-9418 or 1-844-325-8828 (Mon–Fri, 8 am–9 pm MST)

Submit a help ticket via email: https://help.pbs.org/support/tickets/new

Passport Member Lookup Tool (to check Passport status): https://www.pbs.org/passport/lookup/

Passport Reset Tool (to change the email address associated with Passport): https://www.pbs.org/passport/reset/

PBS Account Password Reset Tool: https://account.pbs.org/oauth2/send-reset-password/