EL PASO, Texas – With the quickly evolving Coronavirus (COVID-19) health situation, El Paso Electric (EPE) is implementing measures to reduce the risk of exposure to COVID-19 and taking proactive steps to enhance our customers’ and our employees’ health and safety. Beginning Monday, March 23, 2020 all EPE customer payment center lobbies will be closed until further notice. However, all drive-throughs will remain open to take payment. Currently, payment drop boxes at every location are still available to customers to drop off their payment at any time.
The table below provides revised operations effective March 23, 2020:
Closed: Downtown El Paso, Van Horn.
Payment drop boxes available 24/7
OPEN: Fabens, Las Cruces, Anthony
Drive-Through Only
Monday – Friday
8:00 a.m. – 5:00 p.m.
Payment drop boxes available 24/7
EPE reminds customers of the resources available for other bill payment options via online at epelectric.com. Additionally, customers always have the option to mail in a personal check (instructions are provided on paper bills) or set up automatic payment via bank draft (info on EPE’s website under ‘Bill Management Center’). EPE’s Bill2Pay app is also available for download from the Apple Store and Google Play.
EPE will continue to closely monitor the COVID-19 situation and will provide updates on any additional changes to our operations.